FAQs
Returns & Exchanges
What is your return policy?
We accept returns on items that arrive damaged or defective. As each piece is custom-made upon order, we cannot accept returns based on a change of mind. For items that qualify, please contact us within 14 days of receiving your order to initiate the return process. For more information, please read our Refund Policy
Can I exchange my item for a different size or design?
Due to the made-to-order nature of our products, we do not offer exchanges for different sizes or designs. We encourage checking our detailed size guide before placing an order to ensure the best fit.
What if my item arrives damaged or with a defect?
If your item arrives damaged or with a quality issue, please reach out to us with a photo of the issue. Upon verification, we can either arrange a replacement or provide a refund, depending on your preference. We strive to resolve such matters promptly and appreciate your understanding.
Order Processing & Shipping
Why are your items made to order instead of being stocked?
Our commitment to creating a unique experience for each customer drives us to produce items on a made-to-order basis. This approach allows us to minimize waste, uphold sustainable practices, and ensure each piece is crafted with care specifically for you. By not holding excess inventory, we avoid overproduction and contribute to a more environmentally conscious approach to fashion.
How long does it take to process my order?
All our pieces are custom-made upon order. Production typically takes 1-3 business days, followed by shipping. You will receive a tracking link as soon as your order is dispatched, so you can follow its journey to you.
Do you provide international shipping?
Yes, we ship worldwide. Shipping times and costs vary depending on your location and will be calculated at checkout. Please read our Shipping Policy for more information.
Order Issues & Cancellations
My order hasn’t arrived yet—what should I do?
If your order hasn’t arrived by the estimated delivery date, please first check the tracking information provided. In cases where the tracking status shows “delivered” but you haven’t received the package, please contact your local postal service or check with neighbors or household members. If the package is still not found, reach out to us, and we will assist further.
Do you offer refunds for lost or stolen packages?
We are not responsible for packages marked as “delivered” by the postal service that are lost or stolen. However, if you believe your package is missing, please contact us, and we’ll work with you and our fulfillment team to find a suitable solution. In some cases, a replacement may be dispatched at our discretion.
Can I cancel my order after it’s been placed?
We prioritize getting your order into production as quickly as possible to ensure timely delivery. If you have a change of heart shortly after placing your order, please reach out to us right away. While we can't guarantee cancellations once production has begun, we’ll do our best to assist if your request is received promptly.
How can I reach customer support?
For all inquiries, including order issues, returns, and general questions, please reach out via our Contact Us page. We’re here to assist and aim to respond within 1-2 business days.